EXecutive. The only contract cleaning company with the EX-factor.

When you choose Executive you know that you are getting the complete package. We fine tune every element of our service, deploy exciting new innovations and rely on tried and trusted methods to bring you a quality service you can trust year in, year out.

Keeping on top of each and every site is imperative. Problems can be spotted earlier, client relationships can be strengthened and staff work more confidently. We have a number of ways to ensure this happens.

Multi site

This solution is used for multiple sites, where a combination of onsite and regional management provides effective yet flexible control. Over 30% of our clients entrust us with a portfolio of sites.

StandAlone

For the largest sites we offer a completely self-contained management solution, with little need for outside support.

Integra

We can integrate cleaning with complete a range of other services, from security to pest control, consumable supplies to green plant hire. You get Executive quality throughout with the simplicity of one point of contact and, if you choose, one invoice.

The end result you seek is a cleaner, healthier environment. All of our services are geared to this. The following are ways in which we maintain top quality results.

MonitorOnline

This unique online tool lets you monitor every aspect of our performance, and deal quickly with any issues raised. It currently features a web-based attendance log to check arrival and departure times. Managers can see who¹s on duty and when, and they are alerted by SMS in the event of a Ono show¹.

Event Support

Maintaining cleaning quality throughout any large, long-term event calls for a high degree of planning, management and experience. We have developed proven templates to keep the quality excellent throughout, as shown by our work at the Commonwealth games.

Perception monitoring

We know that just because the hours have been put in doesn¹t necessarily mean the job¹s been done properly. This system gauges your satisfaction with the quality of each job using barcoding technology.

Prestart

A unique commissioning programme that ensures all aspects of a contract are drawn up, tested and fine-tuned before it starts. This means that from Day One everything will run smoothly.

Staff are by far and away our most valuable resource. By pursuing an active Investors In People strategy, choosing the right people for each job and keeping them individually motivated, we can help staff enjoy their work, encouraging them to give that bit more.

Absolute Vetting

Our multi-tier vetting helps you develop a system that is right for your needs. It is tailored to the sensitivity of your site, with absolute positive vetting as an option. We are especially sensitive to staff working with children and follow new Government guidelines for maximum safety.

Recruit/Retain

Large contracts are notoriously difficult to staff successfully, so we work with a range of partners to deliver the right people at the right time. By using valuable training and motivation schemes such as our EX-factor card and an emphasis on IIP, we reduce staff turnover and increase our skills base.

EXcellence Award

Nobody values new ideas and hard work more than Executive. These awards, and our ongoing Golden Ticket cash prizes, have proved highly successful in motivating staff and inspiring them to higher things.

The sooner you can appraise us of any issues, the better. That¹s why we have set in place a variety of methods for you to let us know what you think and to hold us to account.

QuickStep

The more distance between you and the person who makes the decisions, the harder it is to get heard. That¹s why we¹ve introduced the QuickStep principle, where you are never more than two tiers of management from one of Executive¹s Directors. For an even quicker response, you can always phone a Director to talk about any issue.

HelpDesk

Our industry leading CRM technology helps us to quickly track and action any queries or complaints. This is not just a central resource, but can be linked to quality initiatives at individual sites, making it part of an integrated site-based package of services.

Review 30

These monthly meetings give every client an opportunity to speak with management face to face, keeping the contract on a smooth course. During the course of these meeting many innovative solutions have been developed.

TrackSLA

Our SLAs are real benchmarks against which we must measure up ­ or else you should want to know the reason why. TrackSLA is an industry leading system that uses various methods to measure and enforce our agreements with you. This is backed up by OTell Executive¹, a simple email-based device giving you an extra opportunity for feedback on quality.

Everything we do is designed to get a contract working in the way you want it. The way you want it managed, staffed, controlled and carried out. That¹s why we offer a flexible way of working ­ but based on proven principles.

If you would like to know more about how the EX-factor can make a difference to your company, call David Noel on 0207 720 2232 or visit www.executivegroup.co.uk